We have just been upgraded to RC 2007.1.2 and we are trying to use the Escalation emails option.
Actually we want to send a reminder to the performer in case his task is late. i.e. 0 hours after the task is delayed and then another reminder after 1 hour. However, we have not quite understood on what schedule are the escalation email sent? Our question is does RC
1: send batch escalation emails on a scheduled basis e.g. every day at 3pm?
2: send batch escalation emails every 3 hours or on an hourly basis?
3: or if the task should have been completed at 9:15 a.m. and the task is still open, it will send an email to the performer at 9:16 a.m