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Email Templates and Date and Time in GMT Format

Tonya Sorenson
Level 1
Level 1

How do I send the date and time captured on the service form to the customer and not how it renders in GMT when sent in the email template

Solution: Copy the service form field into a hidden field.  Reference the hidden field in the email template and it appears in the email template as entered on the form.

1 Reply 1

Tylor Hagerman
Level 1
Level 1

But what about a system generated date/time like trying to notify a task assignee of the due date/time of their task?