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Form enrichment

Hi, Can a form or service be presented to a client a certain way, then once ordered it goes to an approver or another service team to be enriched with additional information (via fields/forms that the original client had no access to) ? Thanks.

  • Intelligent Automation
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New Member

Form enrichment

The short answer is "yes".

The long answer is that there are multple ways to achieve this. I highly recommend reviewing "Cisco Service Portal Designer Guide" as it contains detailed instructions on how to design a service.

You can find it here:

http://www.cisco.com/en/US/docs/net_mgmt/datacenter_mgmt/intel_auto/service_portal/v9_4_0/user_guides/CiscoServicePortal_9_4_0_DesignerGuide.pdf

Thanks,

Max.

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