With our current configuration of using single signon, when the web session times out (currently 20 minutes of inactivity), the user loses anything they have entered on a service form. The use case is that a user starts filling out a form and gets interrupted, goes to lunch, etc, returns and spends time filling out the form (in the mean time the web session has timed out). When they try to submit the service they get re-logged in through SSO and they have lost all of their entries in the service. This creates some very unhappy users.
I'd like to know how long other customers set their web session timeouts to and if anyone has come up with ways of handling this situation - either through somehow re-establishing the session or through warnings to the user about how long they have to complete a form.