I modified the custom.css as instructed in Configuration document. I saved my change in the folder "1", but when I went to view the change on the service form the change don't take affect. Are there other steps I need to follow?
The folders under "custom" directory are the various custom style directories. Unless you have mapped this directory to an Organizational Unit that this user belongs to, you won't see this style taking.
This PowerPoint deck has some pretty detailed instructions for setting up a new CSS style. It is for Prime Service Catalog 10.0 and newer, but the same principle applies for earlier versions. Do note that versions prior to 10.0 are not as customizable by CSS.
The sample custom style directory on 9.4 contains some example*.css files but they don't offer the same level of customizability as 10.x. If you are updating to 10.0R2 now, it's better to start the CSS work on 10.0 R2.
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