11-17-2011 05:44 PM
Import Manager Event not linking the user to his supervisor?
Hello,
We have implemented the Import Manager Event operation and although it successfully imports the Manager of user logginng into newScale it does not link the user with the Supervisor in the users profile. Is this normal behaviour for the Import Manager Event or should it be actually linking the user with his Supervisor?
Example: John Smith has a supervisor of Jane Doe, when John Smith logs into the system it successfully imports the supervisor Jane Doe into newScale but does not link Jane Doe as John Smith's supervisor in his profile.
11-17-2011 05:44 PM
That is not the expected behavior. The Import Manager event should be importing both the person and manager (and your configuration appears to be doing) AND linking the manager/supervisor to the person being imported.
11-17-2011 05:44 PM
How are you checking for this? What version?
Version 9.1 - In Organization designer >> People >> Person Profile >> the supervisor does not display, but it is set.
Your bets bet to verify is to have the data displayed on a form and see if it matches there ...
11-17-2011 05:44 PM
Hi Emir,
Yes, thanks. We picked that up after about a good few hours of confusion... bit strange but we'll log a bug against the version.
11-17-2011 05:44 PM
There is a bug in version 9.3 that does not populate/update the Supervisor field, even though the Manager field is showing correctly after import. We just got a hotfix for this two weeks ago.
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