Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Import Manager Event

Import Manager Event not linking the user to his supervisor?

Hello,

We have implemented the Import Manager Event operation and although it successfully imports the Manager of user logginng into newScale it does not link the user with the Supervisor in the users profile. Is this normal behaviour for the Import Manager Event or should it be actually linking the user with his Supervisor?

Example: John Smith has a supervisor of Jane Doe, when John Smith logs into the system it successfully imports the supervisor Jane Doe into newScale but does not link Jane Doe as John Smith's supervisor in his profile.

Everyone's tags (1)
4 REPLIES
New Member

Import Manager Event

That is not the expected behavior. The Import Manager event should be importing both the person and manager (and your configuration appears to be doing) AND linking the manager/supervisor to the person being imported.

New Member

Import Manager Event

How are you checking for this? What version?

Version 9.1 - In Organization designer >> People >> Person Profile >> the supervisor does not display, but it is set.

Your  bets bet to verify is to have the data displayed on a form and see if it matches there ...

New Member

Import Manager Event

Hi Emir,

Yes, thanks. We picked that up after about a good few hours of confusion... bit strange but we'll log a bug against the version.

New Member

Import Manager Event

There is a bug in version 9.3 that does not populate/update the Supervisor field, even though the Manager field is showing correctly after import.  We just got a hotfix for this two weeks ago.

179
Views
0
Helpful
4
Replies