11-17-2011 06:05 PM
Inbound cancellation
When a requestor cancels, the status for the task, service, and requisition are set to Cancelled. Now even though in the xsl it states
Has anyone discovered how to mirror the internal cancellation status when using an external task?
11-17-2011 06:05 PM
I've found the same thing and would be interested in the answer. One thing I've noted is that the cancellation notification event does take place and the cancellation email is sent even though the status gets changed to Completed. (2006.0.6)
11-17-2011 06:05 PM
I'm testing using 2008.2, so that might be an issue, but I'm not aware of any changes in this area between releases. That said:
I think we need to carefully differentiate between the status of the task and the status of the requisition. A Service Link inbound message (action="cancel") only pertains to the status of the task, not the requisition. When I send an inbound message (action="cancel") the status of the ongoing external task does, in fact, get changed to "cancelled". If that task is not th
11-17-2011 06:05 PM
Thanks Leslie for the detailed explaination!
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