In reading the ServiceManager training material a screenshot displays "Task Instructions" under the "Ad-Hoc Tasks" button on the page navigator when an Ad-Hoc task is created. Currently in our system, this "Task Instructions" button does not display. The only way a fulfiller sees his or her instructions is through the use of the email generated when the Ad-Hoc task is assigned. Is there something we need to enable to make this button appear?
I believe what you are seeing is the link to the standard Task Instructions for the service- not task instructions for the ad-hoc task. If you go to the Plan tab of a service and click on a task you will see that the task has a tab called "Task Instructions". If there is something filled in on that tab then you will get a Task Instructions link on the right hand side bar of the task in service manager. As far as I know there is no way to include the specific task instructions that were included on the ad
Thanks Emir E, but the email wasn't the problem. That part is setup correctly. I was referring to the instructions shown in the PDF I have attached in the previous thread. Ed noted that it was an error in the training material.
The ad-hoc task functionality is RBAC-enabled in RC2007.1 and higher versions. This means it's controlled by a capability you can choose to grant to users (or not, as the case may be). It's in the out-of-the-box Service Performer role but you can create a tailored role your ServiceManager users get instead and just leave the ad-hoc task capability out of that.