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New Member

Keywords & categories go missing during export & import

I noticed that when exporting & importing a service, the keywords & categories are kept in the imported service, but disappeared from the exported one. Is that how it should work, or is there an error?

Thanks / Christine

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New Member

Keywords & categories go missing during export & import

Hi, I wonder if anybody else has experienced this? Is it a general issue or is it only us - probably due to erroneous setup? I sincerely  someone, or at least newScale is able to give me an explanation.

I use the export & import functionality because it saves time not having to enter the same information or do the same setup twice. But then you have to spend time re-entering all the keywords & categories, which is really a waste of time and doesn't make sense. Additionally, unless you realise & do the necessary, all the services from which you 'copied from' are left without keywords & categories.

Thanks.

New Member

Keywords & categories go missing during export & import

Hi Christine, You're not alone - we experience this as well.

New Member

Keywords & categories go missing during export & import

Then maybe it's a general error in the system that needs to be resolved by newScale.

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