How many languages are supported by newScale & which?
During our implementation of RequestCenter newScale's project manager told us that newScale supports several (she mentioned 7) languages but couldn't remember which. Can anyone please tell us exactly which languages are supported. We've been asked if the supported languages include Chinese, Russian, Spanish...
Just to clarify with languages, it's only the system menus in the tool that are translated. If you are looking to do a multilingual implementation it is a good idea to plan your permissions and org unit structure well in advance.
We have, just this week, released a set of about 40 services in French and have built a catalogue that determines the language of your browser setting, dynamically puts you in Org Units, sets the locale and presents a language-specific catalogue to the customers.
It wasn't much fun, but should be pretty scalable to doing more than 2 languages. Please let me know if you'd like to discuss in more detail.
Just a follow up - we're having scaling issues with 2 languages and the way in which we permission the catalogue, so before you do any multilingual implementation please feel free to give me a buzz or check Org Unit size and Directory Integration events.