Should the monitor delivery task recipient be getting escalation notifications? If so, can they be prevented? When/Why are they triggered? I have service managers complaining because they are getting escalation emails but the service is still ongoing, waiting for tasks to be completed. How can a monitor task be late? It's not really a task. Thanks!
When the entire service is late -- meaning when the due date for the last task in the delivery plan has been breached -- the MONITOR Delivery task will also become late. When this occurs, any escalation notifications which are configured on the Plan tab will be sent for this task.
While the MONITOR Delivery task does not need to be completed like other tasks, it does have a due date -- that date being the due date for the last task in the delivery plan. When this task is late it means the entire se
It might be a nice feature enhancement to have the ability to set the "Maximum Tier" for escalations for the monitor task the same way you can for all of the other types of tasks. That way you could effectively disable the notificaiton by setting the value to zero. It would add some notification flexibility that all of the other types of tasks have.