Namespace for a closed request

[Wendy Howerton]

Namespace for a closed request

Hi - does anyone know how to configure a namespace that will take the customer directly to their closed request (this would be an email they would receive).  I know how to direct them to an authorization or to servicemanager, but I don't know if we can direct them to their closed request.

Any ideas will be appreciated!

Thanks - Wendy

[Wendy Howerton]

Hi all - I found this namespace that will take the customer directly to the closed request in OSC - #URL#.

[Tonya Sorenson]

Hi Wendy -

Here is another namespace that can be used as well:

USE CASE:

Provide a hyperlink in an email notification to the customer that resolves to the submitted Requisition vs. the MyServices Module landing page.

NAMESPACE:

#Site.URL#myservices/navigate.do?query=requisition&requisitionId=#Service.Requisition.RequisitionID#&query=requisition

[Wendy Howerton]

Thanks Tonya - I will give that a try as well.