11-17-2011 05:49 PM
Namespace for a closed request
Hi - does anyone know how to configure a namespace that will take the customer directly to their closed request (this would be an email they would receive). I know how to direct them to an authorization or to servicemanager, but I don't know if we can direct them to their closed request.
Any ideas will be appreciated!
Thanks - Wendy
11-17-2011 05:49 PM
Hi all - I found this namespace that will take the customer directly to the closed request in OSC - #URL#.
11-17-2011 05:49 PM
Hi Wendy -
Here is another namespace that can be used as well:
USE CASE:
Provide a hyperlink in an email notification to the customer that resolves to the submitted Requisition vs. the MyServices Module landing page.
NAMESPACE:
#Site.URL#myservices/navigate.do?query=requisition&requisitionId=#Service.Requisition.RequisitionID#&query=requisition
11-17-2011 05:49 PM
Thanks Tonya - I will give that a try as well.
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