How can I take the Authorizer directly to the service form with the link on the email notification they receive?
In the email template body that is assigned to the approval task use the following source code for the URL:
<a href="#Site.URL#myservices/navigate.do?query=requisitionentrystatus&reqid=#Service.Requisition.RequisitionID#&reqentryid=#Service.RequisitionEntryID#&formAction=displayEntryStatus&serviceid=#Service.ServiceID#&requisitionId=#Service.Requisition.RequisitionID#&waiting=0&authTaskType=4&activityId=#ActivityID#&buttonsPresent=true&">Click Here to View the Service Request</a>
Please note that the Authorization Task Type is hard-coded in the URL above to be utilized in a Service Group Authorization. If the email template is utilized in a different type of Authorization substitute the appropriate Task Type as noted in the table below.
This is pretty cool. I've been wanting to do this since we first started using RC and was told it wasn't possible.
I've tried this out and now have a concern though. The page loads correctly and the options are there for approve/reject, but there is no navigation available to get up to the summary screen (where approval links normally go). So there is no way for an approver to review or update the comments & history. Also no way to review any attachments. Any known tr