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newScale / Remedy ServiceLink - XML accepts French Language?

newScale / Remedy ServiceLink - XML accepts French Language?

Customer asks us to create newScale request form in French language (labels, descriptions, email format, etc).  We did, the RC's request form is fine.  However, when the requisition is forwarded to Remedy via ServiceLink, the ServiceLink fails of XML message containing the French characters.  Does anyone know how to get around this?  We're looking into having request forms in French, Portugees, and Spanish as well.

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New Member

newScale / Remedy ServiceLink - XML accepts French Language?

what version are you on?

New Member

newScale / Remedy ServiceLink - XML accepts French Language?

Also what version is your Remedy Adapter?

New Member

newScale / Remedy ServiceLink - XML accepts French Language?

ServiceLink XML supports UTF-8 encoding.

There are upgrades that fix some encoding issues in RC2006.

Please contact NCC (Newscale customer care) for details on the specific version of RC required.

- Sanjeevan (using Bary's account)

newScale / Remedy ServiceLink - XML accepts French Language?

Our RC version is:

8.4.8.1975.010208 Build 1975

Where do we look to determine the version of Remedy Adapter?

New Member

newScale / Remedy ServiceLink - XML accepts French Language?

null

newScale / Remedy ServiceLink - XML accepts French Language?

Here is the information about Remedy adapter version extracted from menifest file.

Manifest-Version: 1.0
Ant-Version: Apache Ant 1.6.1
Created-By: 1.4.2_08-b03 (Sun Microsystems Inc.)
Build-Number: 103

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