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New Member

Obsolete service forms and Catalog Deployer

We have been struggling with making service  forms "obsolete" when using the catalog deployer.  For example, we have customers who like to fill out requisitions and save them in an unsubmitted state.  Whenever they need to submit the a requisition, they simply copy the unsubmitted request, fill out a few fields, and submit it.  The problem is whenever something on the form changes, they lose the ability to copy the requisition because the form becomes "obsolete".  In order to reclaim their templates, they have to remake the items from scratch.

Is it possible to change the service forms and also update their unsubmitted requsitions with the new form information so that the customer does not have to recreate the form?  Do your customers save requisitions so that they can be copied?  If so, how do you work around the changing forms?

Thanks.

Tim

  • Intelligent Automation
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New Member

Obsolete service forms and Catalog Deployer

Hi Tim,

We've struggled with this; also, when you mark a service as inactive and someone has it book marked, RequestCenter throws an error saying it can't find the 'orderinactiveservice.jsp' page, so even if it's inactive it throws an app error.  We've put in a blank JSP page in the path ($AppPath$\comps\dictionary\) to mask this issue as the case has been open for a while.

Thanks,

Ant

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