11-17-2011 05:51 PM
Pending Task Reporting
Is there any way to report on pending tasks within a service plan for a requested service? I am interested in things like scheduled start dates and queues. This would be used in progress reports to indicate percentage complete and predict future work loads.
11-17-2011 05:51 PM
I apologize for the difference in the name of the fact table. I was referencing a 2008 installation. You are correct that this is named ServiceTaskFact in the 2007 version.
The status flag for a task which would meet your criteria for Pending is New. This is the initial task status. A New task has been created but is dependent upon the completion of a previous task before it can begin.
Unfortunately, in the 2007 version the Schedule Start Date for a task is not available in
11-17-2011 05:51 PM
First thing is I do not see the Service Delivery Fact table. I see the ServiceRequestFact, ServiceTaskFact, RequistionTaskFact, and FormAtributeValueFact, but no Service Delivery Fact.
Task Status: would be Pending or Scheduled (meaning these task are tas
11-17-2011 05:51 PM
The Service Delivery Fact table in the custom reports data model includes the following query items:
Are these the sorts of query items you're looking for?
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