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Permission to view & approve

We have services that are only viewable & orderable by specific countries. Some of these services have Service Group Authorization - e.g. by nearest manager. However, the nearest manager of the customer can be located in a country that don't have permission to view & order the service. In this case it seems that the manager is not able to approve the requisition. Is that correct? If so, is there a workaround solution?

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Permission to view & approve

Hi Christine,

Ordering permission has no affect on the permission to perform an authorization. Can you please say a bit more about "the manager is not able to approve the requisition". Is the authorization visible in MyServices for the manager, yet they are unable to approve/reject it? Or is the authorization not appearing in MyServices at all?

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