Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Popup Errors caused by new fields with retrieval rules.

I need to suppress the popup errors caused by retrieval rules that  reference fields that were added to a dictionary after a service request  was submitted.

I added several fields to a dictionary, and the fields will always   remain hidden.  In the form (that is used by multiple services) I   created several retrieval rules to insert data into these new fields.    This now causes popup errors, "An attempt to get data and/or use it on   the form has failed because the field

<Dictionary>.<Field>

is not on this form" on  service requests that have this form and were  submitted prior to the  addition of the dictionary fields.  If possible,  we would rather not  use a Javascript to supress this as we like to  configure the product  correctly rather than patch it.  The fields are  filled in by retrieval  rules (on field change) on the  Customer_Information newScale reserve  form, so just creating another  form isn't an option. If I do have to  use a Javascript, and someone can  send me what they use, I would really  appreciate it.  Thanks.

Everyone's tags (1)
3 REPLIES
Community Member

Popup Errors caused by new fields with retrieval rules.

The bad news is that there is no way to suppress this behavior.  The good news is that I believe this behavior has been suppressed in the most recent service packs for the 2008.3 and 9.1 releases.  But you should check with NCC to verify.

Community Member

Popup Errors caused by new fields with retrieval rules.

Hi Joe,

I managed to find the code to suppress it, as this approach to version control caused us issues to.  Unfortunately, I've now forgotten where it was - let me have a quick look and see if I can find it.

Cheers,

Ant

Community Member

Popup Errors caused by new fields with retrieval rules.

Hi Joe,

I found the function to exist in two files by searching for the error message you were receiving:

RequestCenter.war\refactor\common\js\isfReduction.js and

RequestCenter.war\refactor\common\js\common_sm_task_and_req.js

You should be able to stop that function being called easy enough.

Cheers,

Ant

181
Views
0
Helpful
3
Replies
CreatePlease to create content