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New Member

Problem with links on email templates

Problem with links on email templates

Hi,

 

We have been having issues with links on our email templates. Some of the links point to the following URL:

http://server'sname/thirdparty/FCKeditor/editor/fckeditor.html?InstanceName=emailTemplatesDTO.htmlBody&Toolbar=NewscaleFCKEditorToolBar#URL

 

Sometimes we get “Unknown internal error” on the web page.

Can anyone help or advise on how to resolve this issue?

 

Many thanks,

 

Wesley.

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6 REPLIES
New Member

Problem with links on email templates

New Member

Problem with links on email templates

Hi Wesley,

What version of RC are you using?  Can you post a copy of one of your email templates (removing sensitive information of course)?

Thanks.

New Member

Problem with links on email templates

FCKeditor is the editor used for the email templates creation. You are linking to the email template source versus the target location where the user wants to go to

I believe you are using the namespace incorrectly! Please paste the link variables to this board as it it in the HTML source of the template

You need to use #URL#/myservices/navigate.do......

New Member

Problem with links on email templates

Thank you Emir, but i did use a namespace for the link:

#Site.URL#myservices/navigate.do?query=authorizationtask&taskid=#ActivityID#

Problem with links on email templates

Hi Wesley,

This is rather late, but we've seen the same thing frequently (and I believe can replicate it).  It's caused when you a creating a new email by copying the content of an existing one with a name space in it.

Upon copying, the link gets scrambled.  The approach we use is to copy the email in to a new template, then strip out all of the URL links and add them back in.

Thanks!

Ant

New Member

Problem with links on email templates

Interesting, I have noticed some inconsitencies as well. Good news is in 9.1 they have a newer  version of the editor :)

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