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Cisco Employee

PSC: Routing Exception Found

Hi Team, 

We have deployed PSC with UCSD agent in the customer site. we met out bound error when send the serivce request to UCSD. The error shows "Routing Exception Found". the detail message was attached. 

Have you met the problem? How to solve it?

Thanks and best regards,
Arthur Wang 

2 REPLIES
New Member

Hello BU/TAC,

Hello BU/TAC,

We too ran into the same issue and were told that it'll be fixed in one of the patches. We have installed the latest patch as well, but don't see the issue being fixed. Could you please update when this issue is supposed to be fixed ?

Thank you
Raghu

Cisco Employee

HI Raghu, 

HI Raghu, 

I found it is not a bug. It is a problem with PSC. PSC sometime will lost the configuration of the UCSD agent task or the configuration doest work. Try bellowing check.

Please go to service designer->plan->Create Catalog Item UCSD Agent task.

In the bottom window, you will see the task detail. In General Tab, beside UCSDAgent option, there is a button marked with "...". Click the button, you will get a pop up window. Check the values of each parameter. 

There are two cases.

1. All values are missed (congratulations!!!)

2. Values are there but still Routing Exception Found error 

For case #1, you need to set up all parameters again. 

For case #2, clear all values and set up all parameters again. 

I have solved all my problems like the way above. Hope you a lucky. 

Arthur W.

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