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Putting someone on the cc: line of an email notification

Putting someone on the cc: line of an email notification

For email notifcations, how do we put people in "cc" line?  This is important particularly, for example, when line managers have delgated their authoritiy to others.  In this instance, presently, both the original manager and the delegate receive the approval emails.  The ideal requirement is for the original manager to be put in "cc".

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Putting someone on the cc: line of an email notification

Enhancement #16973

Putting someone on the cc: line of an email notification

Hi Ken,  We ran into this issue as well.  newScale has advised us that the email engine does not allow for a cc: line.  They've also said many customers have requested this functionality so the best thing I could suggest would be to log an enhancement request.  We put in a workaround by building a header into the body of the email with the To: and cc: fields displayed there.  Not ideal - but until newScale actions the enhancement it was the only solution short of customising the code... 

 

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Putting someone on the cc: line of an email notification

Thanks! Anthony

We will give it a try.  You don't by chance have the product enhancement tracking number do you?

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