In a specific task plan, we have two tasks that can be completed concurrently but we need one task to start a few minutes after the other. Using the scheduled start feature, we can manually set a date and time in a dictionary field, which seems to produce the desired effect, but we would like to populate the scheduled start date automatically. It should be populated with 2 minutes after the service delivery starts.
After struggling with this for a little bit, I've come to the conclusion that the ISF rules are only executed when someone is actually viewing the form in RequestCenter. For example, if I create an ISF rule to populate the date and time of the schedule start field when the moment is service delivery, someone actually has to look at the form during the service delivery moment in order for the ISF rule to execute. Does this sound correct?
Is there a way to tell the system that the scheduled start date for the task should be 2 minutes after the precceding task starts or 2 minutes after the plan starts to execute?