RequestCenter multi-language support

[Darwin Hammons]

RequestCenter multi-language support

What guidance does any have on building multilingual service forms? Can you share any experiences? Would you need to have separate instances to support Portuguese vs. English?

[Emir E]

The framework (everything but SevriceForms) is supported in multi language. The forms are what you build and nS does not know it exists, hence it is not translated by them. 

You can build a service in english, create an exact replica and translate it into another language. Then via ordering permissions you can make the english service visible to english speaking people, etc...

The other option you have is to change the labels via onload scripts if you can detect the users language, since this

[Darwin Hammons]

Please share your experience with using multple language service forms, assuming RC stores the data (as is) if reporting is needed the data could be separated in the same way, English versus Non-elglish, by permission setup.

[Anthony Erickson Anthony Erickson]

Hi Darwin,

We have a custom single sign on event because we have a LDAP structure with several child domains and this is not supported out of the box.  Our tentative plan is to use the SSO event to pull the LocaleID from the HTTP headers and manipulate that in to the Org Unit names... I'll let you know how we go *crosses fingers*

Cheers,

Ant

[Darwin Hammons]

Cheers, sounds like a plan. Keep us posted !

[Darwin Hammons]

Thanks for the input on this subject. We have plenty of exploring to do. Hopefully we can id the users locale or language with LDAP data. If this is possible would I need to have a staging database to store the Users information so conditional expression are used to determine the language or locale? Not sure how this might work.

[Anthony Erickson Anthony Erickson]

Hi Darwin, we've commenced planning on this and have benefited from a catch up with newScale and another customer on the best approach.

We've found that a core prerequisite is being able to divide your customer Org Units out by their language so they only see their respective catalogues; there are risks associated with that too.

This would mean you'd probably need to pick up a language preference/locale from their session and add it to the Org Unit; as well as picking it up in the Locale ID p