I have a customer that wants to run a report that shows a total of Volume and SLA by month per service. They only want totals to come up automatically that they can chart the progress. They don't want to run it every month then input the totals in a separate file. I can't find it via standard reports. Can this be done via custom? Make sense?
You could build this as a custom report. However, have you considered using the On-Time % by Service Report? You could run this for just the desired services and date ranges, output to excel, then delete any of the task detail you don't want.