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Standard Duration and Service Level Description

Hi,

Please would you be able to help with the following queries:

1. What was the Intention of Service Level Description when created? How was this field envisaged to be used?

2. Standard Duration: This field shows in the UI in 9.4 (Service Details Page) although it does not show in 10.0  (Service Details Page). Is this a defect or has this field actually been hidden on purpose? If the field hidden on purpose, please could you elaborate the reason why it has been hidden.

Many Thanks

Kind Regards,

Naomi Barrantes

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