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System Moments

Original post by Bosch Cindy
5:02am, May 27

Could we get clarification on system moments.  We understand the order-pricing-authorization-delivery- complete but need guidance concerning the order for dept review/authorization, service review/authorization, and financial.  Also is pricing and bidding a review or authorization. 

  • Intelligent Automation
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System Moments

Ed Contini
5:24am, May 27 

 

Hi Cindy,
The system-wide sequence in which the various authorization types occur is determined in Administration > Authorizations. You use the arrows next to the authorization types to change their sequence in the list, and this becomes the sequence in which they will occur.
The pricing moment is neither a review nor an approval. It is a single task, performed in ServiceManager, prior to any approvals or reviews, in which one can set the transactional price of a specific service request. In newScale9 the necessity/utility for this task has been effectively replaced with dynamic pricing -- a new Set Price action which can be configured in a Conditional Rule. The bidding feature is no longer present in RequestCenter. 

Hi Cindy,

The system-wide sequence in which the various authorization types occur is determined in Administration > Authorizations. You use the arrows next to the authorization types to change their sequence in the list, and this becomes the sequence in which they will occur.The pricing moment is neither a review nor an approval. It is a single task, performed in ServiceManager, prior to any approvals or reviews, in which one can set the transactional price of a specific service request. In newScale9 the necessity/utility for this task has been effectively replaced with dynamic pricing -- a new Set Price action which can be configured in a Conditional Rule. The bidding feature is no longer present in RequestCenter. 

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