Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Viewing Unapproved Authorization tasks?

Viewing Unapproved Authorization tasks?

Should a service team manager be able to view an unapproved authorization task for their OUs? 

We have a support team who said a few months ago, they were able to view in Service Manager, within the Requisitions folder, all unapproved authorization tasks;  they were able to view & determine who was holding up the request... when there were 2 authorization tasks, they could determine which authorizer to follow up with, etc.   

did this recently change?  How should it be working? 

Thanks in advance for your responses.

Everyone's tags (1)
1 REPLY

Viewing Unapproved Authorization tasks?

Hi Nancy,

A user with the appropriate roles/capabilities can search for and view authorization tasks in ServiceManager. The would most commonly (but not exclusively) be seen as follows:

(1) User has a role which includes the Manage Work capability and is a member of the service team that owns the service (the service team that owns the service group in which the service resides in ServiceDesigner)

(2) User has a role which includes the Global Delivery Search capability.

Tasks woul

137
Views
0
Helpful
1
Replies
CreatePlease login to create content