Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

What happened to Effort metrics in the Custom Reports data model?

What happened to Effort metrics in the Custom Reports data model?

Is there any way to use the Custom Reports data model to report on task effort?  This was a metric captured in the Standard Reports Data Package, but looking through the metrics in the Custom Reports data model (particularly the ServiceTask Fact table) I do not see any effort related metric. 

Everyone's tags (1)
2 REPLIES

What happened to Effort metrics in the Custom Reports data model

Effort Entry Reporting was added to the Custom Reports data model in the newScale 2007.1.1 release. I have attached the section from the 2007.1.1 Release Notes to this post.

Cisco Employee

What happened to Effort metrics in the Custom Reports data model

Ed is right.  The Custom Report data model on pre-2007.1.1 did not contain task effort data but it is added as a fact to report against in the 2007.1.1 release.  You will get this once you upgrade to 2007.1.1 and turn on the task effort entry setting in site administration.

132
Views
0
Helpful
2
Replies
CreatePlease to create content