asa5510 problem licensing

[eloiseau]

Hi,

I bought the bundle asa5510-aip10-k9, but when I want to active the license with the serial numer of IPS I have an error message that tell me that the product is not declare.

Do I need to buy something else to activate IPS or I need to contact Cisco or reseller to validate my product ?

regards

[andrew.burns]

Hi,

Did you purchase "Services for IPS"?

If you didn't then you'll need to purchase this first before you'll be able to download any signatures or updates.

HTH

Andrew.

[eloiseau]

Hi,

The product is a Cisco bundle who include ASA 5510 + IPS module , and if I read the specification I don't need "services for IPS".

Regards

[andrew.burns]

Hi,

I'm afraid you do - the bundle only includes the hardware and the version of software that was installed when you bought it (no support, no updates and no signatures) - you do get a limited hardware warranty but it doesn't really give you much.

If you want new versions of software for the ASA (and support for it) you need a smartnet contract.

If you want signatures (and support) for the AIP module then you need a Services for IPS contract. (You can't get smartnet for any IPS device)

If you're in any doubt then a quick call to your reseller will confirm this.

HTH

Andrew.