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New Member

Change CSA agent balloon message?

Does anyone know if it is possible to change the message displayed in the icon tray when a CSA event occurs? Customer would like to change the balloon from the stock message to "Please contact xyz and extenion 123."

Thank you!

4 REPLIES
Silver

Re: Change CSA agent balloon message?

Use the Agent UI rule to control how the agent user interface is displayed to end users.

In the absence of this rule, end users have no visible agent UI. If this rule is present in a module, you can select to display the agent UI and one or more controls to the end user. These controls give the user the ability to change certain aspects of their agent security. Optional controls are as follows:

Allow user to reset agent UI default settings*--On Windows, this is available from the *Start>Programs>Cisco Systems* menu. On Linux, this is available from *System Menu>Cisco Security Agent*. By selecting this option, users can reset agent UI functionality to the original factory default settings All user set controls are lost and all persistent query responses are removed. This is useful on Windows platforms where different users with varying user agent permission settings may log into the same machine.

Allow user interaction--Selecting this checkbox causes the end user to have a visible and accessible agent UI, including a red flag in the system tray. With no other subsequent checkboxes selected, the agent UI contains a status view, a messages page to view agent events, and the ability to clear persistent and temporary query user responses. (If this rule is present in a module, but this checkbox is not selected, the end user will have no visible agent UI. In the presence of two or more Agent

UI control rules, these rules are combined and selected checkboxes take precedence over unselected checkboxes.)

New Member

Re: Change CSA agent balloon message?

Hmmm. Im not sure if that is what Im looking for. I want a way to roll this out to the client, not have them change it manually. Maybe Im confused.

I was wondering if there was anything in the MC that allowed me to change it for an entire group, VMS server, etc.

Blue

Re: Change CSA agent balloon message?

You can change the message the user sees only for query type rules and you can do this at the MC.

Those are the only user messages I am aware of that can be customized.

New Member

Re: Change CSA agent balloon message?

Thanks. Its really the balloon message that pops up over the flag in the system tray that they're looking to modify.

Thanks for the heads up.

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