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New Member

CSA 5.0 and agents not downloading updates from Central Server.

Getting error from about 1/3 of agents

"Critical The agent software failed to compile the configuration sent from the central server:

Timed out after 600 seconds Details"

Not sure how to get the agents to update. Any ideas.

4 REPLIES
New Member

Re: CSA 5.0 and agents not downloading updates from Central Serv

we had the same issue that was caused by a bug in the CSA client build. Try updating your clients to a new CSA 5.0 build. Once done, reboot and it should work.

Blue

Re: CSA 5.0 and agents not downloading updates from Central Serv

If the update does not fix it (we're running 4.0.3 and 5.1), try a test group with an increased poll time (like 30 minutes instead of 10) and see if that helps some of the affected machines.

Tom S

New Member

Re: CSA 5.0 and agents not downloading updates from Central Serv

Thanks alot. Changing the poll time appears to have helped.

Blue

Re: CSA 5.0 and agents not downloading updates from Central Serv

Sure thing, glad to help...

Tom S

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