IDM fails to load after authentication

[Tarik Admani]

Hi,

I have a 4240 ips sensor on version 7.1(7)e4. When I authenticate to the https interface and select run IDM. The IDM runs and after authenticating a second time I get nothing. I am running the supported version of Java on my client machine which is the 32 bit version. I wanted to know what else I can do to make this work. I also tried using the ASDM-IDM downloaded from the interface and that too experiences the same issue.

I am using a windows 7 client machine on my macbook, the interface opens fine on my macbook but the interfaces section doesnt come up so I wanted to use my windows machine to run the rest of the my setup.

Thanks,

Tarik Admani
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[Julio Carvajal]

Hello Tarik,

I know this sound a little to prehistoric but I have seen this behavior in the past. Have you reboot the IPS sensor?

Also do you have access to the CLI?

Looking for some Networking Assistance? 
Contact me directly at jcarvaja@laguiadelnetworking.com

I will fix your problem ASAP.

Cheers,

Julio Carvajal Segura
http://laguiadelnetworking.com

[Tarik Admani]

Thanks for your help Julio, I found that the issue traced back to the user home directory environment variable that is set on my windows OS. I was running this on a windows client inside my macbook where Fusion folder Mirroring was causing issues with how Java Web-Start was setting the home directory. In the end I ended up disabling the folder mirroring for desktop and created a new user account and was able to get this to work.

In the end I planned on running this in a windows server environment so creating the new user account wasnt an issue.

Tarik Admani
*Please rate helpful posts*

[Julio Carvajal]

Hello Tarik,

Sweet, thanks for the exposure of the solution.

Looking for some Networking Assistance? 
Contact me directly at jcarvaja@laguiadelnetworking.com

I will fix your problem ASAP.

Cheers,

Julio Carvajal Segura
http://laguiadelnetworking.com