IDSM Hang problem

[ayman emara]

Hi All,

can anyone advice int the below error message as it happened to me twice:

Error: Cannot communicate with mainApp (getVersion). Please contact your system
administrator.
Would you like to run cidDump?[no]:

I have 4IDSMs (2 on each 6513 core) and this case happened to me 2 times and i coudn't solve it .

The only way to solve it to reset the module power in order to access it again.

can anyone help in this.

THanks in Advance,

Best Regards,

Ayman Yehia

[Jennifer Halim · Accepted solution]

Hi Ayman,

Please remove the IDSM from the MARS device list, and re-add the IDSM as IPS version 6.0.

That should resolve the issue.

[ayman emara]

Hi Halijenn,

I have updated the IDSM2 and removed them from MARS and added them again as version 6.x and it all worked fine exept for one of them.

i have done the upgrade for it and accessed it once but it refused to continue and hanged again and i can't reach it from gui or from the core itself.

i don't know why as i upgraded the other 3 IDSM2 before it .

can you help me in this.

Best Regards,

Ayman Yehia

[Jennifer Halim · Accepted solution]

Try to reload the hang IDSM one more time. It should work after.

[ayman emara]

Thank you very much halijenn and you too juteixei your answers are really helpful to me and my IDSM2s are running well and reporting to MARS as well.

Thanks again for your great help.

Ayman Yehia

[Jennifer Halim]

Thanks Ayman.

[ayman emara]

Dear juteixei , halijenn,

after days of monitoring the IDSMs i have i found two of them hanged again even after the upgrade.

i do not know what is the the problem now.

can you help me in this case.

Best Regards,

Ayman Yehia

[Jennifer Halim]

Ayman, I would suggest that you open a TAC case so it can get further investigated.