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IOS upgrade error using RME Software Management.


I am trying to upgrade IOS of a Router device (3845) using RME 3.5 (CiscoWorks VMS 2.3). It always fail. The error is the next:

Starting Job: ID - 37

Owned by : admin

Job description: Upgrade Job.

Results e-mailed to : Not specified

Time created : 12 Dec 2005 17:39:30 CST

Scheduled time : 12 Dec 2005 17:39:29 CST

Total number of devices in the job: 1

Reboot devices immediately after download : no

Update boot commands in config file: yes

Back up current running image: no

Stop if error detected : no

Use Tftp Fallback for Image Boot : no

Job running on : MXOCCCWK02 (

Tftp Root Directory : e:\PROGRA~1\CISCOW~1\tftpboot

Processing Device : (#1 of 1)

Start Time : 12 Dec 2005 17:41:12 CST

Running System S/W : 12.4(3a) IP

Upgrading System S/W : 12.4(2)T1 IP|FIREWALL|VOICE|PLUS|SSH|3DES

Bootldr upgrade not selected or not applicable

Device cannot be locked for exclusive write access.

Software Upgrade cannot be performed on the device

Error Info Code: '4059'

Message: 'Device cannot be locked for exclusive write access. '

Action/Reason: 'Job Manager returned error: Error Code: 1 Message: Error

during authentication:1

. Problem Cause: Device may be used by another

Resource Manager Essentials application.

Recommended Action: Please retry the operation later. If the

problem persists, contact your technical support representative for


Image Upgrade Failed

End Time : 12 Dec 2005 17:41:17 CST

Time Taken: 5 secs

Job encountered error. Job aborted.

End of Job

I don´t have any job pending in Net Config or Config Editor. I tried with other device and the issue is the same. I erased the devices. Next, I added the devices and I tried again and the error appears again.

The flash of the devices has enoguh free memory. I don´t have tftp blocked. The tftp service of CiscoWorks is running. I can backup (add image) the IOS of the device using RME, but the upgrade with RME always fail.

Someone know what is happening?



Re: IOS upgrade error using RME Software Management.

If your OS is Windows, try the following:

Close all CW sessions

Go to C:\program files\CSCOpx\bin

type the following commands:

net stop crmdmgtd

perl dsn=cmf encryption=yes npwd=c2ky2k

net start crmdmgtd

Wait for 5 minutes for the processes to start properly

Now, go to RME -> Administration -> Software Management -> Edit Preferences

Put check mark on 'turn debugging on'

Try the job again.