IPS Auto Update failing

[craig-allen]

I've configured the signature auto update via the GUI and CLI but receive the same error:

evError: eventId=1210198298109812431 vendor=Cisco severity=error

originator:

hostId: LON-Sensor

appName: mainApp

appInstanceId: 341

time: Jun 06, 2008 03:00:07 UTC offset=60 timeZone=BST

errorMessage: MainApplication::downloadAndStartUpdate Error status returned with status str Found name=errSystemError

Any ideas? I've rebooted both the IPS & ASA in the hope that would resolve the problem to no avail. I have another ASA/IPS in a different site and that works ok.

[jeangeorgese]

I am having an issue with the IPS. I have configured it for auto update and I am trying to download a new signature package. It seems to be working. However, once it comes across the package to download, it gives me this error:

evError: eventId=1232049941352795438 severity=error vendor=Cisco

originator:

hostId: xxxxips11

appName: mainApp

appInstanceId: 347

time: 2009/01/29 15:22:03 2009/01/29 10:22:03 GMT-05:00

errorMessage: name=errSystemError autoUpdate successfully selected a package () from the cisco.com locator service, however, package download failed: This package file does not have the required .pkg extension

I know that it is trying to download the correct package because I get this message prior:

evStatus: eventId=1232049941352795436 vendor=Cisco

originator:

hostId: xxxxips11

appName: mainApp

appInstanceId: 342

time: 2009/01/29 15:22:03 2009/01/29 10:22:03 GMT-05:00

autoUpgradeServerCheck:

uri: xxxxxx@//

packageFileName: IPS-sig-S378-req-E3.pkg

result: status=true

Does anyone know what this could possibly be?

[jeangeorgese]

I have learned that this error message we were receiving was due to something on the Cisco side. It is now working correctly. Pretty surprising and alarming that no one else noticed their IPS weren't grabbing the most updated signature package.