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New Member

IPS Event Viewer Losing Connection to 4215

With no certain regularity, I am losing updates to IEV (v. 5.2(1) from my 4215 (v. 5.1(1). When I check Device Status from IEV, I get:

ct-sensorApp.335 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.

I can't find the error referenced anywhere. Has anyone else seen this?

If I reset the 4215, all is well again for a while...sometimes several days and sometimes an hour.

Thanks,

Jay

2 REPLIES
Silver

Re: IPS Event Viewer Losing Connection to 4215

This problem usually occurs when the device is overloaded. Check regularly the CPU and memory load on the device. The memory may get exhausted because of some process leaking memory. In this case use the latest version of software for the device.

New Member

Re: IPS Event Viewer Losing Connection to 4215

Dear its because of subscription limit exceeded which are 5 in 4215. Problem is with IES and IPS that once exiting IEV it contains that subscription somewhere in cache and flushes that after next reload.

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