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Issues with CXCS image Cisco ASA 5555-X

Hello all,

We bought two Cisco ASA 5555-X with IPS and yesterday I activated both IPS licenses through the CXSC (Cisco Prime) module GUI.

 

When I came this morning I rebooted both devices and one of them had an issue with the CXSC module. It looks like the image uninstalled itself and I have not been able to install it successfuly.

 

Here are some outputs from the 5555-X:

ASA2-CORE# session cxsc console

Opening console session with module cxsc.

ERROR: Failed to connect to unix socket /dev/ttyS1_vm2

!

ASA2-CORE# sh module

 

Mod  Card Type                                    Model              Serial No.

---- -------------------------------------------- ------------------ -----------

   0 ASA 5555-X with SW, 8 GE Data, 1 GE Mgmt     ASA5555            FCH18237JUZ

ips Unknown                                      N/A                FCH18237JUZ

cxsc Unknown                                      N/A                FCH18237JUZ

 

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version    

---- --------------------------------- ------------ ------------ ---------------

   0 f8c2.881b.b013 to f8c2.881b.b01c  1.0          2.1(9)8      9.1(3)

ips f8c2.881b.b011 to f8c2.881b.b011  N/A          N/A         

cxsc f8c2.881b.b011 to f8c2.881b.b011  N/A          N/A         

 

Mod  SSM Application Name           Status           SSM Application Version

---- ------------------------------ ---------------- --------------------------

ips Unknown                        No Image Present Not Applicable

cxsc Unknown                        No Image Present Not Applicable

 

Mod  Status             Data Plane Status     Compatibility

---- ------------------ --------------------- -------------

   0 Up Sys             Not Applicable       

 ips Unresponsive       Not Applicable       

cxsc Unresponsive       Not Applicable       

 

Mod  License Name   License Status  Time Remaining

---- -------------- --------------- ---------------

ips IPS Module     Disabled        perpetual    

  

 

ASA2-CORE# sw-module module cxsc recover configure image disk0:/ asacx-5500x-boot-9.2.1.1-48.img   
ASA2-CORE# sw-module module cxsc recover boot

 

 

ASA2-CORE-BA# show module

 

Mod  Card Type                                    Model              Serial No.

---- -------------------------------------------- ------------------ -----------

   0 ASA 5555-X with SW, 8 GE Data, 1 GE Mgmt     ASA5555            FCH18237JUZ

ips Unknown                                      N/A                FCH18237JUZ

cxsc Unknown                                      N/A                FCH18237JUZ

 

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version    

---- --------------------------------- ------------ ------------ ---------------

   0 f8c2.881b.b013 to f8c2.881b.b01c  1.0          2.1(9)8      9.1(3)

ips f8c2.881b.b011 to f8c2.881b.b011  N/A          N/A         

cxsc f8c2.881b.b011 to f8c2.881b.b011  N/A          N/A         

 

Mod  SSM Application Name           Status           SSM Application Version

---- ------------------------------ ---------------- --------------------------

ips Unknown                        No Image Present Not Applicable

 

Mod  Status             Data Plane Status     Compatibility

---- ------------------ --------------------- -------------

   0 Up Sys             Not Applicable       

 ips Unresponsive       Not Applicable       

cxsc Recover            Not Applicable       

 

Mod  License Name   License Status  Time Remaining

---- -------------- --------------- ---------------

ips IPS Module     Disabled        perpetual     

 

 

------------------------------------------------------------------------------------------

 

After booting the module and loading the image the CXSC stayed on ¨Recover¨ state for almost three hours, then I rebooted it. I have tried this process several times and Im still not able to install the image on the CXSC module.

 

Any help will be highly appreciated!!!

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1 REPLY
New Member

Well, after a few days

Well, after a few days troubleshooting I managed to recover the CXCS module.

I did a clean install using the latest boot and system image and repartitioned the SSDs. Got everything back on track.

If any of you have a similar issue, here is the link with the steps I followed: 
http://www.cisco.com/c/en/us/td/docs/security/asa/quick_start/cx/cx_qsg.html

Specifically: 5 (ASA 5512-X through ASA 5555-X; May Be Required) Installing the Software Module

 

Good luck!

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