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Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
New Member

Unable to access SSM10 using ASDM

Hi guys,

I have setup cisco ASA5520 with SSM10 on Transparent mode. I am able to access ASA5520 via both CLI and ASDM.

However, i am only able to access SSM10 via CLI only. Whenever i tried to access using ASDM, i am getting "Unable to launch device manager from <sensor IP>" error.

Please let me know if i missed out anytinhg.

Firewall# sh int ip brie

Interface                  IP-Address      OK? Method Status                Protocol

GigabitEthernet0/0         172.16.63.6     YES unset  up                    up

GigabitEthernet0/1         172.16.63.6     YES unset  up                    up

GigabitEthernet0/2         unassigned      YES unset  administratively down down

GigabitEthernet0/3         10.10.1.1       YES unset  up                    up

Internal-Control0/0        127.0.1.1       YES unset  up                    up

Internal-Data0/0           unassigned      YES unset  up                    up

Management0/0              192.168.1.1     YES unset  administratively down down

BVI1                       172.16.63.6     YES unset  up                    up

Show module

Firewall# sh module

Mod Card Type                                    Model              Serial No.

--- -------------------------------------------- ------------------ -----------

  0 ASA 5520 Adaptive Security Appliance         ASA5520            JMX1620X076

  1 ASA 5500 Series Security Services Module-10  ASA-SSM-10         JAD16190760

Mod MAC Address Range                 Hw Version   Fw Version   Sw Version

--- --------------------------------- ------------ ------------ ---------------

  0 5057.a80e.e71d to 5057.a80e.e721  2.0          1.0(11)5     8.4(3)

  1 5057.a8db.bb76 to 5057.a8db.bb76  1.0          1.0(11)5     7.0(2)E4

Mod SSM Application Name           Status           SSM Application Version

--- ------------------------------ ---------------- --------------------------

  1 IPS                            Up               7.0(2)E4

Mod Status             Data Plane Status     Compatibility

--- ------------------ --------------------- -------------

  0 Up Sys             Not Applicable

  1 Up                 Up

SSM10 Config (Network setting)

Sensor(config-hos-net)# show settings

   network-settings

   -----------------------------------------------

      host-ip: 172.16.63.7/24,172.16.63.1 default: 192.168.1.2/24,192.168.1.1

      host-name: UTUSAN-SSM10-Primary default: sensor

      telnet-option: disabled default: disabled

      access-list (min: 0, max: 512, current: 1)

      -----------------------------------------------

         network-address: 0.0.0.0/0

         -----------------------------------------------

      -----------------------------------------------

      ftp-timeout: 300 seconds <defaulted>

      login-banner-text:  <defaulted>

      dns-primary-server

      -----------------------------------------------

         disabled

         -----------------------------------------------

         -----------------------------------------------

      -----------------------------------------------

      dns-secondary-server

      -----------------------------------------------

         disabled

         -----------------------------------------------

         -----------------------------------------------

      -----------------------------------------------

Thanks in advance.:)

Regards,

SIVA

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions

Unable to access SSM10 using ASDM

Hello Raj,

Can you go to java version 6.

Regards

Julio Carvajal
Senior Network Security and Core Specialist
CCIE #42930, 2xCCNP, JNCIP-SEC
9 REPLIES
New Member

Unable to access SSM10 using ASDM

Guys,

The issue solved after i downgrade Java version on my Laptop..

New Member

Unable to access SSM10 using ASDM

Hello,

I am having the same issue where I am unable to connect to the ASA-SSM-10 via ASDM version 625-53. The CLI session is working correctly. Any ideas or suggestions?

Thanks in advance,

Raj Sandhu

Unable to access SSM10 using ASDM

Hello Raj,

What java version are you running on your PC?

Regards,

Julio Carvajal
Senior Network Security and Core Specialist
CCIE #42930, 2xCCNP, JNCIP-SEC
New Member

Unable to access SSM10 using ASDM

Hello,

I am running Java Version: 1.7.0_07.

Thanks,


Raj Sandhu

Unable to access SSM10 using ASDM

Hello Raj,

Can you go to java version 6.

Regards

Julio Carvajal
Senior Network Security and Core Specialist
CCIE #42930, 2xCCNP, JNCIP-SEC
New Member

Unable to access SSM10 using ASDM

Hi,

I got Cisco TAC involved with this issue as well who are also currently unable to find the root cause of this. Cisco have now escalated this internally to their development team, it would be interesting to see what Cisco come back with. In the mean time, let me downgrade my java version as suggested by jcarvaja.

Thanks,


Raj Sandhu

New Member

Unable to access SSM10 using ASDM

The problem solved when i downgrade the java version

New Member

Unable to access SSM10 using ASDM

Hi,

I have tried accessing the IPS module using ASDM on a Windows XP desktop running Java Version 7 and a Windows 7 desktop running Java version 6. Niether options have worked for me.

Raj Sandhu

Unable to access SSM10 using ASDM

Hello Silva,

thanks for the update, kudos for your answer.

Please mark the question as answered

Julio Carvajal
Senior Network Security and Core Specialist
CCIE #42930, 2xCCNP, JNCIP-SEC
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