Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

upgrade asa5585x ips

I upgraded our IPS from 7.1(3)E4 to 7.1(4)E4. My question is how long does it normally take to reboot?

4 REPLIES
Bronze

upgrade asa5585x ips

Hi,

Is the IPS box not responding ?

Any erros that you saw while upgrading ?

Regards,

Sawan Gupta

Thanks & Regards, Sawan Gupta
New Member

upgrade asa5585x ips

- performed the upgrade using the CLI with no errors

- The upgrade process appeared to complete and reboot, however, the module never came back

to an up state

- sh module 1 detail showed the SSP in an unresponsive state

- sh tech does not show much of anything in the main.log

only message observed during the post is

Cid/E errSystemError - collectStatistics
failed: System error: Could not get user mode interface statistics
[IntfcManager::IntfcManager]

- Most likely related to CSCtw62226

Bronze

upgrade asa5585x ips

"sh module 1 detail showed the SSP in an unresponsive state", however you are able to connect to SSP and collect show tech, so module is responding ?

So the issue is that, that it is showing "Unresponsive" state ? Is it possible to do a reset on the module ?

The error message above can be seen when Analysis Engine is little busy.

Regards,

Sawan Gupta

Thanks & Regards, Sawan Gupta
New Member

upgrade asa5585x ips

I can not ping the IPS, so I logged into the ASA and did a sh module 1 detail - which showed it was unresponsive - then I did a hw-module module 1 reset. then after about 10 minutes it came back and i could get the sh tech details.

805
Views
0
Helpful
4
Replies
CreatePlease to create content