Windows 2k Clients could not registered with CSAMC 5.0

[ade-olusanya]

hi there,

My w2k clients could not registered with CSAMC, WinXP registered o.k. I am running CSA 5.0.176.

All clients in same TESTMODE group. Any idea ?

Thanks

ade

[Fernando_Meza]

can they resolve the CSAMC by name ..?

Do you have enougth desktop licenses ..?

Check the install log file .. by memory I think it is called csa-Intsll ... actually yes

The installation of the agent produces a similar file called "CSAgent-Install.log"

and is located in the Cisco Systems\CSAgent\log directory on agent host systems.

I hope it helps .. please rate it if it does !!!

[mgavel]

The CSAgent-Install.log will show you if any of the shims failed to load during the install.

The csalog.txt in the same directory will log communication problems. Look for an error code like one below (cut and pasted from the Networkers 2006 CSA Troubleshooting session slides):

OKENA_STATUS_LICENSE_REACHED_LIMIT = 2030

Number of registered hosts has exceeded the license count for that host type [desktop or server]

Resolution: delete unused hosts; automatically in 30 days or use search

OKENA_STATUS_REGISTRATION_NOT_ALLOWED = 2031

Usually a certificate issue

Resolution: Set agent to debug and triage using csalog.txt

OKENA_STATUS_INVALID_LICENSE = 2035

A license has expired or file format was not valid

Resolution: Delete expired license files

OKENA_STATUS_REGISTRATION_BACKOFF =2037

A number of conditions can trigger this; all are uncommon and need attention

Resolution: Set agent to debug and triage using csalog.txt