7965 Softkey behavior

[rwalton25]

Has anyone seen an issue with a 7965 where a call is active (not on hold), but the softkey display options act as if the phone is on hook? The user indicates they did not have off hook softkey options.

Thanks,

RWalton

[George Thomas]

I would check the softkey template assigned to the phone and the layout that is being used when in an In call status.