Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
dear all i am trying to add SIP ATA to Call manager 5.2 so can anyone please tell me how can i do it and wat configuaration i need to don and ata devcieplease help me guysss
I have an UC520W-8U-4FXO-K9, all the system is in inglish (phone lang, vm prompts, cue). I want add vm prompts in spanish. how can do that?. Can I have both languajes (eng and espanish?). I have all the vm-cue* files and the .prt1 files, but I dont s...
All, Intermittently, when external calls come into our system (CCM4.0(2a / Unity 4.0(4)), when an extension is entered after the handler picks up the call, the caller gets the message: I did not recognize that as a valid entry.How do I fix this?
Hello.I have a Unity that since the daylight time changed the off-hour greating begins one time later. The time of the Unity server is right, and the Time Zone of the Subscriber is Default. We have reset the Unity services, but it does not work.Any i...
All, How do I specify in unity (4.0) that if the extension doesnt have a voice mailbox to route the call to the call managers. The problem I am having is that a phone does not have a vmail account, so when an external call comes in and the extension...
Can the Cisco CME system only use the Unified Contact Center Express solution for small/medium contact centers or are there other solutions that are compatible/able to integrate?
We have a call center and have several 1.800 numbers coming in, we were thinking of doing translation rules to come into an assigned CTI port on the CCM. This isn't working, can anyone see what's wrong or give me advice/links on a better way of doin...
i would like to specification enable a ext number (5050) to go straight to voicemail after 6:00pm, Saturday & Sunday.What should i do to accomplish this requirement?Thanks
For a circuit that has ANI and DNIS service, If your telco is only sending you the last four digits of a called number will the full ANI/DNIS show up in IPCC Express? We want to send calls to specific agents based on AREA CODES. Thanks
The time displayed on our phones is 10 minutes ahead of the time displayed on the computers. I read that the device pool controls the time diplayed on the phones but was unable to change the time in the device pool associated with our phones.
I'm losing the SIP Bind on my Dialer interface.I have sip bound to "Dialer1" under Voice Service VOIP, however once the Dialer interface goes down, the bind is lost and the command removed and I have to put the command in manually each time the Dial...
Hello,I encounter a problem with a VG224. The idle voltage is 19V or 39V, according to "idle-voltage" parameter (high or low). But during a call, the voltage is 10,4 v at the back of the VG, and less than 10v if my phone if my analog phone is a littl...
Users at a branch with 2811 running 12.4(15)T3 using Vic2-4FXO cards for POTS lines from PSTN are reporting that when they are on the phone to/from the PSTN the callers voice is repeating itself. This is not an echo issue (them hearing their own vo...
UC520-4.2(0) comes pre-loaded with Cisco Unity Express 2.3.4 and a minimum Cisco IOS version of 12.4(11)XW1.UC520 do not support 3.2 release. I just need to know the procedure to add an additional language for voice prompts.thansk.
Greetings, previous to the current project im working on ive only ever used either ISDN or SIP for inbound and outbound call connectivity. The current prospect im looking at is a single site which will be using SIP as the primary VOIP transport, SDSL...
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