Call Waiting on Rollover line not appearing

Abhishek Singh · ‎05-29-2012

Hi All,

Seems to be a bad day with all sort of issues

we have specific lines for our vice president (s) at our org, what exactly is happening is that intermittently for some of them , the roll over lines ( line 2..line..3 of the same directory number ) are not able to show call waiting for an incoming call , i.e no incoming call notice on the phone screen , when the user is busy on his line.

I have increased the max call number from 2 to 8 and busy trigger to 4.. but to no avail.

Is there something else that can be tried ?

ccm 6.1 , phone model : 7962

Whatever level you reach getting better never stops -- Sachin Tendulkar

Chris Deren · ‎05-29-2012

Not sure if I follow, you mention rollover lines and busy trigger, these contradict themselves as if you need to use rollover forwarding you set busy trigger to 1 so that call can go to the next DN on the phone via call forward busy/CSS configuration.

If you set busy trigger to more than 4 then single line will get 4 calls at a time before rolling over, and all new calls will show up the caller ID if ring setting is set properly.

Chris