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CUE will not sync time with CME

jon.blomquist
Level 1
Level 1

I currently have a UC520 system that CUE time is incorrect on by 5 hours. I have set the time with both Configuration Assistant (the most current version) and from the command line. Last night I also attempted to set the ntp server while logged into CUE and get messages that follows:

UC500-CUE(config)> ntp server 192.168.10.1

WARNING!!! Could not reach 192.168.10.1 using NTP.

WARNING!!! 192.168.10.1 might not have been configured as

WARNING!!! NTP server.

WARNING!!! NTP Server 192.168.10.1 Will be entered in the NTP List

IP address: 192.168.10.1 is the CME side of the UC520

UC500-CUE> conf t

Enter configuration commands, one per line.  End with CNTL/Z.

UC500-CUE(config)> clock timezone

Please identify a location so that time zone rules can be set correctly.

Please select a continent or ocean.

1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean

2) Americas          5) Asia             8) Europe

3) Antarctica        6) Atlantic Ocean   9) Indian Ocean

#? 2

Please select a country.

1) Anguilla                 27) Honduras

2) Antigua & Barbuda        28) Jamaica

3) Argentina                29) Martinique

4) Aruba                    30) Mexico

5) Bahamas                  31) Montserrat

6) Barbados                 32) Netherlands Antilles

7) Belize                   33) Nicaragua

8) Bolivia                  34) Panama

9) Brazil                   35) Paraguay

10) Canada                   36) Peru

11) Cayman Islands           37) Puerto Rico

12) Chile                    38) St Barthelemy

13) Colombia                 39) St Kitts & Nevis

14) Costa Rica               40) St Lucia

15) Cuba                     41) St Martin (French part)

16) Dominica                 42) St Pierre & Miquelon

17) Dominican Republic       43) St Vincent

18) Ecuador                  44) Suriname

19) El Salvador              45) Trinidad & Tobago

20) French Guiana            46) Turks & Caicos Is

21) Greenland                47) United States

22) Grenada                  48) Uruguay

23) Guadeloupe               49) Venezuela

24) Guatemala                50) Virgin Islands (UK)

25) Guyana                   51) Virgin Islands (US)

26) Haiti

#? 47

Please select one of the following time zone regions.

1) Eastern Time

2) Eastern Time - Michigan - most locations

3) Eastern Time - Kentucky - Louisville area

4) Eastern Time - Kentucky - Wayne County

5) Eastern Time - Indiana - most locations

6) Eastern Time - Indiana - Daviess, Dubois, Knox & Martin Counties

7) Eastern Time - Indiana - Starke County

8) Eastern Time - Indiana - Pulaski County

9) Eastern Time - Indiana - Crawford County

10) Eastern Time - Indiana - Switzerland County

11) Central Time

12) Central Time - Indiana - Perry County

13) Eastern Time - Indiana - Pike County

14) Central Time - Michigan - Dickinson, Gogebic, Iron & Menominee Counties

15) Central Time - North Dakota - Oliver County

16) Central Time - North Dakota - Morton County (except Mandan area)

17) Mountain Time

18) Mountain Time - south Idaho & east Oregon

19) Mountain Time - Navajo

20) Mountain Standard Time - Arizona

21) Pacific Time

22) Alaska Time

23) Alaska Time - Alaska panhandle

24) Alaska Time - Alaska panhandle neck

25) Alaska Time - west Alaska

26) Aleutian Islands

27) Hawaii

#? 21

The following information has been given:

        United States

        Pacific Time

Therefore TZ='America/Los_Angeles' will be used.

Is the above information OK?

1) Yes

2) No

#? 1

Local time is now:      Fri Nov 20 03:51:44 PST 2009.

Universal Time is now:  Fri Nov 20 11:51:44 UTC 2009.

Save the change to startup configuration and reload the module for the new timez

one to take effect.

UC500-CUE(config)>

I have rebooted the system and the time is still off. Additionally I was not able to find any other way in documentation to set the time manually in CUE. I don't really know where to go from here. Any help or advise, Thank you,

Jon Blomquist

17 Replies 17

Alan,

Information requested below:

ColRheumUC520#sh ntp status

Clock is unsynchronized, stratum 16, no reference clock

nominal freq is 250.0000 Hz, actual freq is 250.0000 Hz, precision is 2**32

reference time is CEB17784.2B1E292A (12:16:04.168 PST Fri Nov 20 2009)

clock offset is 0.0000 msec, root delay is 0.00 msec

root dispersion is 5.33 msec, peer dispersion is 0.00 msec

loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000000000 s/s

system poll interval is 64, last update was 355611 sec ago.

ColRheumUC520#sh ntp ?

  associations  NTP associations

  status        NTP status

ColRheumUC520#sh ntp asso

ColRheumUC520#sh ntp associations

  address         ref clock       st   when   poll reach  delay  offset   disp

~192.168.10.2    .INIT.          16      -   1024     0  0.000   0.000 15937.

* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured

ColRheumUC520#

ColRheumUC520#ping 66.96.30.35

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 66.96.30.35, timeout is 2 seconds:

.....

Success rate is 0 percent (0/5)

ColRheumUC520#se

ColRheumUC520#sess

ColRheumUC520#ser

ColRheumUC520#service-module int

ColRheumUC520#service-module integrated-Service-Engine 0/0 sess

ColRheumUC520#service-module integrated-Service-Engine 0/0 session

Trying 10.1.10.2, 2002 ... Open

Cisco Configuration Assistant. Version: 1.9 (1). Mon Apr 27 13:23:06 PDT 2009

User Access Verification

Username: elevate

Password:

UC500-CUE>

UC500-CUE> sh ntp status

NTP reference server :        10.1.10.1

Status:                       reject

Time difference (secs):       0.0

Time jitter (secs):           4.0

NTP reference server :        192.168.10.1

Status:                       reject

Time difference (secs):       0.0

Time jitter (secs):           4.0

UC500-CUE>

Thank you,

Jon

Jon,

You have a routing issue from your CME to the Internet and therefore you will not be able to contact outside time source for your CME.  You can set routes on your router/firewall to fix this issue.  As Brandon pointed out, you need to be able to ping 192.168.10.1 from CUE.  Please verify and use the following config in your CME.

ntp master

ntp update-calendar

ntp server 66.96.30.35

as for your CUE config, make sure you have the following in place

no ntp server 10.1.10.1

no ntp server 192.168.10.1

ntp server 192.168.10.1 prefer

After this is in place, restart CUE and your time will sync with the CME time.

jon.blomquist
Level 1
Level 1

The fix for this is fairly simple:

go here: https://www.myciscocommunity.com/community/smallbizsupport

Look for the link: UC500 Software Download - Cisco Smart Business Communications Systems

https://supportforums.cisco.com/docs/DOC-9829

Accept the agreement, enter your CCO information:

Look for the most current download for your UC500 system and update the system to the most current software load.

Lots of fixes to multiple problems with the UC500 systems are solved by upgrading them.

The most current update changed the older UC500 system way it handles timing itself.

Problem solved:

Good Luck,

Jon Blomquist

jon@elevate.net