11-08-2016 12:37 AM - edited 03-17-2019 08:37 AM
Hello,
Please i need help,
Actually i have a cisco phone 3905, I need to load the firmware into in my router (telephony-service). I've tried to upload a tar file but i can't find my phone in the list when doing "Load?" command. Somebody help please...
11-08-2016 12:49 AM
hi
Can you provide output for show telephony-service
Also check the link below for help
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/68244-PhoneLoadUpgradeCCME.html
JB
11-08-2016 01:19 AM
11-08-2016 01:27 AM
The problem appears to be that you have configured telephony service for SCCP, you need to configure it for SIP, please use the following as a reference
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/99946-cme-sip-guide.html#configs
HTH
Manish
11-08-2016 11:59 PM
Hello Manish,
You were right about my configurations, i used the link you shared and my CME loaded the phone's firmware...
But actually have a lil pb my phone doesn't load neither the ip address provided by my dhcp nor the firmware...don't know whether the problem is at the level of the switch or on the router..
11-09-2016 12:17 AM
Try assigning a static IP address to the IP phone and see if that works to rule out dhcp issues.
Manish
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11-09-2016 01:32 AM
Thaks Manish,
I attributed a static address but got a new problem..the phone is stucked on "provisioning" since then don't know whether it's normal...
11-09-2016 01:38 AM
Can you check if the TFTP server address is correctly mentioned on the 3905.
Manish
11-10-2016 06:08 AM
Hey Manish,
My problem has been resolved..there was an error with the configuration of my Switch..
Thanks for your help
11-08-2016 12:50 AM
Hi,
What is the CME version? You can check the procedure to install and upgrade CME and phone firmware below
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmeinstl.html#26777
Manish
11-08-2016 01:02 AM
Thanks for your reply Manish the CME version i use is 10.0..I have installed the CME and uploaded the phone's firmware into the flash but when proceeding in the "telephony service" with the load command i can't see my phone's version
11-08-2016 01:06 AM
Can you share the running config and the output of "show flash:".
Manish
09-07-2019 03:18 PM
Hi,
I am facing issue on Cisco 3925e router
The IP phone 7811 is not registering
Could you please guide
Before we are using up phone 3905 the firmware is uploaded related to this phone but I am trying to upload up phone 7800 firmware but unable to do that
11-08-2016 01:12 AM
you also wanna check the compatibility in case you are trying it as SCCP
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme10spc.html
JB
11-08-2016 01:55 AM
From your document the IP phone 3905 is using the SIP protocole and that is what i've downloaded.. don't really know where i went wrong
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