12-04-2008 10:35 AM - edited 03-15-2019 02:55 PM
Hi All,
Our ccm 4.1.3 system was set up before I started and I now need the "private password phrase" to reinstall cdr.
Anyone know how to recover password?
Thanks,
Randall
Solved! Go to Solution.
12-04-2008 12:05 PM
You can use Adminutility tool to reset the Private password phrase, this tool only runs on
the Publisher and needs to be done after hours since it stops services; here is the path
and the steps to run it.
C:\ProgramFiles\Cisco\Bin\adminutility.exe
Log into the utility as Administrator and select the very top checkbox to select all
accounts. Then go to Options and Set new password
It will ask you for the password phrase, and the tool will run, everything keeps working
fine after the tool finishes.
12-04-2008 10:42 AM
unfortunately you cannot recover it, only reset it using the adminutility tool
HTH
java
if this helps, please rate
12-04-2008 11:55 AM
Thanks,
where can i get the tool and do I need to do this off-hours.
Also is there a document for the tool?
Thanks,
Randall
12-04-2008 11:58 AM
search for this in Callmanager C drive
12-04-2008 12:05 PM
You can use Adminutility tool to reset the Private password phrase, this tool only runs on
the Publisher and needs to be done after hours since it stops services; here is the path
and the steps to run it.
C:\ProgramFiles\Cisco\Bin\adminutility.exe
Log into the utility as Administrator and select the very top checkbox to select all
accounts. Then go to Options and Set new password
It will ask you for the password phrase, and the tool will run, everything keeps working
fine after the tool finishes.
04-14-2009 11:52 AM
does running the tool stop services on the subscribers as well? With no phones registered to the publisher its not such a big deal to reset the cm service on it. If the subscribers are reset its more of an issue to the end user.
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