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RTMT fails to launch after core switch upgrade

kramerr
Level 1
Level 1

We upgraded our core switches recently. All our IPT servers are connected to both core switches but not dual-homed. The servers were disconnected from the network for about 45 minutes for each core switch. Come Monday AM, RTMT failed to launch. Several uninstall/install attempts also fail to launch RTMT, and recognize my own UID and PSW. RTMT also won't launch on any of the SUBs, too. Note that RTMT is loaded on my work station. RTMT is not loaded onto any of the PUB, SUBs, etc. What SERVICE or PROCESS can be reset, re-anabled, re-started?? HELP!! Thanks.

4 Replies 4

Zin.Karzazi
Level 5
Level 5

RIS Data Collector Service+ Database Layer Monitor

Zin, are you suggesting to reset/restart those services? If so, will such action interrupt the user community? Tnx

Restart just the RIS Service, i think it should be fine during business hour

HTH

Zin, a million THANK YOUs. I will give it a try and report back.