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Community Member

11 digit dialplan need to be able to xfer 4 digit during Unity AA greeting

We have an AA that allows for tranfering to an extension while the greeting is running. But the client wants to be able to dial 4 digit extensions during the AA greeting.

dial 4 digit extensions when they have 11 digits Dial plan.

How do I configure the call handler or unity to make this happen.

Currently all the users have an 11 digit dial plan. What will it take to get this done?

THanks

5 REPLIES
Community Member

Re: 11 digit dialplan need to be able to xfer 4 digit during Uni

Hi

On cucm, configure Translation Pattern that translate xxxx to yyyyyyyxxxx

Thx

Peterson

Anonymous
N/A

Re: 11 digit dialplan need to be able to xfer 4 digit during Uni

The best apporach is to modify the cue script to append missing numbers.

For example, CUE AA allow 3 digit numbers (130) transfer, to reach the Internal extension which is 8-664-24130, you have to append 866424 in cue script then.

I have attached an working example which you could refer to it.

Community Member

Re: 11 digit dialplan need to be able to xfer 4 digit during Uni

sorry..should have specified, this is Full blown Unity. I have found the solution, in Tools depot, advance tools, you can prepend the digits.

I will give you credit for you answer any ways...thanks for you input, might need that for my future CUE installs.

Shir

Cisco Employee

Re: 11 digit dialplan need to be able to xfer 4 digit during Uni

You would have to make sure each Unity subscriber has an alternate extension added (with their 4-digit extension). Then you'd be able to dial the 4-digit extension and it would transfer out to the 11-digit extension (which would be the primary extension and transfer pattern). The Bulk Edit tool for Unity allows you to create these alternate extensions automatically. See:

http://www.ciscounitytools.com/App_BulkEditUtility_40.htm

Cisco Employee

Re: 11 digit dialplan need to be able to xfer 4 digit during Uni

You would have to make sure each Unity subscriber has an alternate extension added (with their 4-digit extension). Then you'd be able to dial the 4-digit extension and it would transfer out to the 11-digit extension (which would be the primary extension and transfer pattern). The Bulk Edit tool for Unity allows you to create these alternate extensions automatically. See:

http://www.ciscounitytools.com/App_BulkEditUtility_40.htm

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